Shipping policy
Every A Little Off Script letter travels by standard, untracked post. This applies to subscriptions, one-off letters and replacement letters. We do not offer tracked shipping, and there is no tracking number or online delivery confirmation.
Where we ship
We dispatch from Portugal to the destinations available at checkout. If your destination is not available, contact hello@alittleoffscript.com before ordering.
Standard, untracked postage is included in the price of all subscriptions and one-off letters.
Subscription dispatch
Subscription letters are dispatched on the 10th of each month, or the next working day if the 10th falls on a weekend or public holiday in Portugal. New subscriptions purchased and paid for by 23:59 Lisbon time (Europe/Lisbon) on the 5th are included in that month’s dispatch. New subscriptions purchased after that deadline join the dispatch on the 10th of the following month, or the next working day where applicable.
Active subscriptions continue to receive one issue each month while payments are up to date. The new-order cutoff does not change your agreed recurring billing schedule.
Your first dispatch follows the cutoff dates above. Your payment date and dispatch date may be different.
One-off letters
A one-off purchase contains the letter described on its product page. It does not start a subscription.
One-off letters follow the same monthly dispatch schedule as subscriptions. Order and pay by 23:59 Lisbon time (Europe/Lisbon) on the 5th for dispatch on the 10th of that month. Orders placed after the cutoff are dispatched on the 10th of the following month. In both cases, if the 10th falls on a weekend or public holiday in Portugal, dispatch takes place on the next working day. One-off letters are not dispatched immediately after purchase. Any different launch pre-order schedule will be clearly stated before purchase.
Delivery estimates
Delivery may take up to 30 working days from the dispatch date, depending on your destination. This is an estimate, and postal delays or customs checks may occasionally extend delivery times. If your letter has not arrived after 30 working days, contact hello@alittleoffscript.com so we can help.
This estimate does not limit your statutory rights if delivery is late.
If your letter has not arrived
If the estimated delivery window has passed, email hello@alittleoffscript.com with your order number and delivery address. We will check the dispatch details and work with you to resolve the missing delivery.
We cannot trace an individual envelope through the postal network. You do not need a tracking record to report a missing letter. Where a letter is lost, we will offer a replacement at no extra cost or a refund for the affected letter. If a replacement is unavailable, we will refund it. This does not limit any further remedy available under consumer law.
Delivery addresses
Please check that your address is complete and can receive ordinary letter post. Tell us about an error or address change as soon as possible at hello@alittleoffscript.com. We will confirm whether we can apply it to the next dispatch.
If a letter is returned because an address you supplied was incomplete or incorrect, we will contact you. Any proposed charge for sending it again will be explained and agreed with you first. If the error was ours, we will put it right at our expense.
Damaged or incorrect letters
Contact hello@alittleoffscript.com if your letter arrives damaged, incomplete or different from what you ordered. Your order number and photographs, where possible, help us understand the problem. See our Refund Policy for how we resolve it.